Enterprise quality integrity Report

Pulagoshi Clothing Co., Ltd

Release date: January 3, 2020 announcement date: January 10, 2020

目录

Chapter I preface 2

Preparation instructions 2

General manager's speech 3

Company profile 4

Chapter II enterprise quality management 6

1. Enterprise quality concept 6

2. Quality management organization 6

3. Quality management system 9

4. Enterprise quality integrity 11

5. Quality culture construction 11

6. Enterprise product standard 11

7. Enterprise measurement level 12

8. Certification and accreditation 12

9. Product quality commitment 13

10. "Three Guarantees" responsibility 13

11. Quality complaint handling 13

12. Quality risk monitoring 14

Outlook 16

Reader feedback 17

Chapter I Preface

Preparation description

This report is the first quality credit report issued by pulagoshi Clothing Co., Ltd.

Report organization scope: pulagoshi Clothing Co., Ltd

Reporting time range: January 1, 2019 to December 31, 2019

Report release cycle: Annual Report

Description of report data: the data used in this report comes from pulagoshi Clothing Co., Ltd

Contact information: pulagoshi Clothing Co., Ltd

Mailing address: No. 88, xinfengdou village, Shuanglin Town, Nanxun District, Huzhou City, Zhejiang Province

Production address: No. 88, xinfengdou village, Shuanglin Town, Nanxun District, Huzhou City, Zhejiang Province

Post code: 313012

Tel: 0572-7362650

Fax: 0572-3995858

website: http://www.polargoose.com

Email: 5858@plgsfs.com

General Manager Speech

Dear friends

Hello! Welcome to obtain our quality integrity report. Plagoshi Clothing Co., Ltd. sincerely thanks all sectors of society and users for their love, support and cooperation!

Pulagoshi Clothing Co., Ltd. is committed to pursuing the business philosophy of "excellence, honesty and trustworthiness", following the development idea of "quality creates brand", according to the requirements of modern management, new corporate image, flexible marketing mode, standardized management system, convenient after-sales service, keeping pace with the times, developing domestic and foreign markets, and swaggering towards a more brilliant tomorrow.

General manager: Shen Zhengfa

Company profile

Pulagoshi Clothing Co., Ltd. is located in Huzhou, the economic hinterland of the Yangtze River Delta and the charming capital on the South Bank of Taihu Lake. The company is a modern, comprehensive and scientific clothing enterprise integrating design and R & D, manufacturing and production, foreign trade and independent brand operation. It is a close partner of international high-end well-known brands, the founder of high-quality business men's clothing and the leader of high-quality and fashionable children's clothing!

After more than 20 years of focusing on the manufacture of knitted clothing and 11 years of developing independent brand men's clothing... Years of rooting, honing and growth, pulagoshi Clothing Co., Ltd. has formed a multi-level industrial chain with domestic and foreign trade business as the cornerstone, pulagoshi men's clothing brand operation as the leader and children's clothing as the expansion of wings. The company has an annual output of more than 5 million pieces of various knitted garments; Independent brand men's wear and independent brand children's wear stores cover more than 70 large and medium-sized cities in more than half of China.

Based on high-end equipment and senior talents, the company has successively introduced a complete set of international advanced professional equipment. The enterprise has a large number of world-class supporting equipment such as full-automatic computerized jacquard flat knitting machine, one-time forming full-automatic computerized jacquard machine, and mouthing machine produced in Italy... Panagos has successfully entered the European and American markets such as the United States, Canada, France, Italy and so on.

Relying on the professional manufacturing base of more than 50000 square meters of standardized plant and the professional technical team who has studied the intelligent manufacturing of high-quality clothing for more than 20 years, plagoshi has established a stable strategic partnership with a large number of international well-known brands such as CK, Prada, Armani, lacoste, ANF, DKNY, guess, gap, Zara and UGG.

After more than 20 years of development, the enterprise has successfully passed iso9001-2015 quality management system, measurement and testing system, wrap (global garment social responsibility organization) international certification, and won many honorary titles such as "national key new product certificate", "Zhejiang high tech enterprise", "Zhejiang contract abiding and trustworthy enterprise", "Zhejiang famous trademark" and "Huzhou key backbone enterprise". Up to now, the enterprise has more than 20 invention patents and national utility model patents (covering silk environmental protection embryo cloth manufacturing process, knitted fabrics, etc.), and has strong competitive strength and product advantages.

In 2019, the company's operating revenue was 312 million yuan.

Chapter II enterprise quality management

Enterprise quality concept

Enterprise spirit: bold exploration, risk-taking and hard work。

Enterprise quality objectives and commitments: Based on ISO9001 standard, regard quality as life, strictly control the quality of production process, and ensure that products are at the leading level in the domestic industry.

Enterprise quality policy: the company relies on the awareness of high-quality products of all employees and the people-oriented management concept, abides by laws and regulations, ensures the surrounding environment of production and the working environment of employees with advanced production technology, high-quality service and scientific management, and wins the satisfaction of customers with reliable product quality.

Enterprise slogan: customer first, full participation and continuous improvement

Prevention first, safety first and pursuit of excellence

Quality management organization

The general manager of the company personally presides over the investigation, discussion and formulation of the business strategy with quality as the core, establishes the organization suitable for the implementation of the business strategy and quality policy, allocates corresponding personnel and stipulates their responsibilities, authorities and mutual relations, so as to ensure the establishment and maintenance of the quality management system and promote continuous improvement. The organization chart of quality management is as follows:：

Organization chart

The responsibilities and authorities of management organizations at all levels are as follows:

（1） Responsibilities of quality management organization

(1) Prepare quality management system documents suitable for the enterprise;

(2) Organize the formulation of quality policies and quality objectives of the enterprise;

(3) Be responsible for and supervise the effective operation of the enterprise's quality management system;

(4) Formulate quality reward and punishment system, be responsible for coordinating the quality responsibility of each department and assessing the work quality;

(5) Organize the internal quality audit of the enterprise;

(6) Be responsible for the analysis and handling of major quality accidents;

(7) Supervise the use and management of enterprise quality fund;

（2） Responsibilities of workshops and functional departments

(1) Ensure the effective operation of the quality management system in the enterprise;

(2) Organize and carry out quality management activities;

(3) Strictly implement the quality instructions of the quality management organization;

(4) Complete the quality indicators or quality objectives involved in the unit.

（3） Responsibilities and authorities of the quality management center

(1) Quality inspection

Inspect raw and auxiliary materials, packaging materials, semi-finished products and finished products in accordance with relevant standards and regulations. Make quality records and marks as required, provide accurate and reliable inspection data in time, master quality trends and ensure the traceability of product inspection.

(2) Quality control

According to the product quality requirements, formulate the enterprise internal control standards for raw and auxiliary materials, packaging materials, semi-finished products and finished products, organize the implementation of process quality control, master the quality fluctuation law by using mathematical statistics, continuously improve the predictability and prevention ability, and take corrective and preventive measures in time to keep the whole production process under control.

(3) Qualification confirmation and verification of ex factory products

The inspection shall be carried out in strict accordance with the relevant product standards and the inspection specifications for products formulated by the enterprise to prevent unqualified products from leaving the factory.

(4) Quality statistics and analysis

Use mathematical statistical methods to make quality statistics in time, and do a good job in analysis and improvement.

quality management system

The company passed ISO9001 quality management system certification in 2013. In recent years, we have continuously optimized the integration of resources, revised, improved and established a sound quality management system suitable for the actual situation of the company, solidly and effectively implemented various responsibilities and objectives in the management work, ensured the effective operation of the quality management system and promoted the sustainable development of the company.

(1) The effectiveness of the company's quality management system stems from the company's establishment of a set of reasonable, effective and scientific standard process management documents to standardize and guide the whole production process and ensure the smoothness of the quality management system.

(2) According to the company's quality objectives, decompose and distribute the quality objectives of each department, and regularly carry out the implementation inspection of quality objectives. Timely feed back the problems found in the inspection. At the same time, we focus on customers, take user satisfaction as the measurement standard, and use perfect after-sales service to meet the needs of users and society, win the trust and satisfaction of users, and ensure the continuous improvement of quality objectives.

The company's quality objectives are as follows:

(1) The product quality produced by the company meets the requirements of FZ / t73009-2009 cashmere knitwear and gb18401-2010 national basic safety technical code for textile products, and the qualified rate of ex factory products is 100%.

(2) Carry out the company's internal quality audit and management review regularly every year. Continuously standardize and improve the implementation records of internal audit, which better ensures the effective operation and continuous improvement of the system.

(3) Strengthen the inspection of the implementation of the management system, vigorously carry out the applicability review of management documents, timely find and analyze the inappropriateness in the system, and put forward reasonable and feasible measures to prevent leakage and make up for deficiencies, which effectively promoted the continuous improvement of the company's management performance level.

(4) Persistently strengthening process control is the only effective way to ensure the stability of enterprise product quality.

(5) Always adhere to continuous innovation, and actively carry out technical transformation projects of energy conservation and emission reduction while doing a good job in production and operation.

(6) Focus on customers and continuously improve the quality management system. Continuously adjust and improve product process control, improve and improve product quality level, continuously enhance customer satisfaction, and ensure steady growth of economic benefits.

(7) According to the changes of main raw materials and user needs, carry out product test and research in time to improve product quality and product performance.

In order to ensure the quality management level and comprehensively improve the management and control ability, the company's senior leaders and middle managers sign the letter of responsibility level by level and conduct assessment in strict accordance with relevant quality objectives. The monthly and annual assessment indicators of relevant departments of the company are linked with the process quality indicators, which are directly reflected in the personal salary, creating a good quality management atmosphere in the whole company, ensuring the total quality management work of full participation and whole process control in the production process, and forming the whole process monitoring from the incoming, production, warehousing and delivery of raw materials.

Through the above measures, the perfection, effectiveness and operation compliance of the quality management system are ensured, and the overall quality management level of the company is continuously improved.

Enterprise quality integrity

In order to further improve product quality and implement the main responsibility of quality, the company strives to establish a quality integrity system, takes the rules and regulations such as product production license and national standards as the criteria, takes the lead in obtaining ISO9001 quality management system certification, and solidly implements and continuously improves it. In order to ensure the effective operation of the quality integrity system, adhering to the concept of "being a sincere person and doing solid things", employees can truly realize the important role of integrity in the development of the enterprise, and infiltrate and condense integrity into the business philosophy of the enterprise.

Quality culture construction

In the course of more than 20 years of development and practice, pulagoshi has formed a distinctive corporate culture. It has made extensive exploration in cultivating enterprise spirit, refining business philosophy, promoting system innovation, shaping enterprise image and improving staff quality.

In recent years, the company has established an enterprise quality culture system that conforms to the company's development strategy and focuses on cultivating a distinctive personality, strong sense of the times and recognized by all employees. Through the establishment of enterprise quality culture, strengthen enterprise quality internally, shape enterprise image externally, enhance enterprise cohesion, improve enterprise competitiveness, realize the harmonious unity of enterprise quality culture and enterprise development strategy, enterprise development and employee development, and the harmonious unity of enterprise quality culture advantage and competitive advantage, so as to provide strong cultural support for the reform, development and stability of the company.

Enterprise product standard

Facing the fierce competition in the domestic and foreign markets, our company not only carries out production management and quality control in strict accordance with national standards and enterprise standards, but also actively adopts international and foreign standards to establish and control the quality management system and production process. In terms of the production management of raw material procurement, production and processing, assembly and testing and after-sales service, the company adheres to the quality policy of "relying on the awareness of high-quality products and people-oriented management concept of the whole staff, abiding by laws and regulations, ensuring the surrounding environment of production and the working environment of employees with advanced production technology, high-quality service and scientific management, and winning the satisfaction of customers with reliable product quality", Strictly control the production process and each process to ensure product quality. At present, all products are produced in accordance with national standards. At the same time, the enterprise has formulated internal control enterprise standards that are stricter than national standards, which has greatly improved the company's management level and product quality, and has been fully recognized by customers at home and abroad.

Enterprise measurement level

The company has established a relatively perfect measurement and testing system, and the inspection department regularly submits all measuring instruments used by the company for inspection, so as to achieve the compliance and accuracy of measurement in product production and business activities.

Certification and approval

8.1 product quality certification:

Products participating in the certification: combed cardigan.

Type of approval: type approval.

Certification result: Level III

8.2 other relevant certifications:

Quality management system: in accordance with GB / t19001-2016

Environmental management system: in accordance with GB / t24001-2016

Occupational health and safety management system: in accordance with GB / t28001-2011

Product quality commitment

The combed woolen sweaters produced by our company have strict procedures and finished product inspection procedures, and the quality supervision and inspection organization will conduct sampling inspection for each specification and issue inspection reports. Provide the test data and test report of the product to the user. Undertake the responsibility of ensuring the quality of products delivered from the factory and bear all economic losses caused thereby. In the process of product service, we earnestly perform our responsibilities and obligations in strict accordance with relevant regulations and contracts, and ensure that the products provided meet the quantity, quality, specification and performance requirements specified in the contract.

"Three Guarantees" responsibility

According to the characteristics of manufacturing products, the company formulates the product quality guarantee responsibility system to fulfill the product responsibilities and obligations such as "Three Guarantees" for replacement and return.

Quality complaint handling

In order to ensure the continuous improvement of product quality and improve the quality service level of the company, the requirements, review and service of customers for products are defined in the customer related process control procedure of the company's iso9001:2015 quality management system, and the information of customer complaints or potential complaints is collected by means of customer hotline, customer complaints, visiting customers, direct communication with customers, regular questionnaire survey, etc. Collect customers' expectations for products and services through the investigation of competitors and customers' evaluation of other competitors' products, and take the initiative to prevent and reduce customers' complaints.

Therefore, management measures such as customer satisfaction measurement control procedure and corrective and preventive measures control procedure have been formulated, and control procedures for accepting and handling complaints about product quality and after-sales service quality have been established and improved. Set the marketing department as the main body of product after-sales service, responsible for the coordination, implementation, supervision and management of all customer complaints before, during and after-sales, as well as the handling of all complaints, as well as customer quality consultation and complaints, and implement the responsibility of customer complaints, complaints and other information. At the same time, conduct a customer satisfaction survey every year, analyze the potential dissatisfaction of customers, and implement the rectification to the responsible department.

The process of solving and handling customer complaints is also the process of improving product performance and service quality. By strengthening regular visits to customers, actively communicating with customers, timely improving and communicating customer complaints, and improving customer satisfaction.

The company conducts a questionnaire survey on customer satisfaction every year, including product quality, delivery date, service and other aspects. Customers evaluate all aspects of product requirements and expectations, and then conduct data statistics to determine the next direction of quality performance optimization and upgrading and the improvement goal of sales service quality.

Quality risk monitoring

The company continuously improves and perfects the quality risk monitoring, regularly summarizes and analyzes the phased quality status, adopts targeted solutions, and continuously optimizes and improves the means and concerns of quality management. Regularly analyze the quality status, carry out quality and safety risk monitoring, analysis and evaluation, provide systematic guarantee for the production of high-quality products with high quality, high price and stability, and comprehensively reduce the quality and safety risk.

Table 2: quality risk monitoring points and preventive measures

expectation

Quality management is the life of an enterprise. Credit is the foundation of the enterprise and one of the fundamental factors restricting the development of the enterprise. There is no once and for all quality, only a continuously improved quality management system. Good credit needs excellent quality support and excellent service. In the future, the company will solidly promote quality management and firmly maintain enterprise credit with a strong sense of responsibility and a high sense of mission. Occupy the market with excellent product quality, retain customers with good reputation, promote the continuous improvement and efficient operation of quality management system, comprehensively strengthen the maintenance of brand image by all staff, and put the working philosophy of "quality is life" and "credit is fundamental" into action. In order to improve the quality and efficiency of the enterprise, we should take the quality and service as the essence of the whole process of production and management, and continuously improve the quality and efficiency of the enterprise through the implementation of the quality and service program, so as to further improve the quality and efficiency of the enterprise Win by quality.

Reader feedback

Dear readers:

Hello! Thank you for taking the time to read this report. This is the first quality credit report issued by us. Due to the lack of time and limited level, there are inevitable omissions or deficiencies in the preparation of the report. Please correct me. At the same time, in order to further improve the quality of the implementation of the main responsibility of our quality credit, please put forward more valuable opinions and suggestions, and we will continue to improve and improve.

thank you!

Your comments

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2. What do you think of the structure of this report

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3. What do you think is disclosed in this report:

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4. Do you think the report on quality credit is detailed:

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5. Your credit for the quality of our products:

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6. What else do you think needs to be added to the report?

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Your information

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Contact information: pulagoshi Clothing Co., Ltd

Mailing address: No. 88, xinfengdou village, Shuanglin Town, Nanxun District, Huzhou City, Zhejiang Province

Production address: No. 88, xinfengdou village, Shuanglin Town, Nanxun District, Huzhou City, Zhejiang Province

Post code: 313012

Tel: 0572-3995858

Fax: 0572-3995858

网    址：http://www.polargoose.com

邮    箱：5858@plgsfs.com 

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